If you’re or tagged in a photo or video, will you see additional comments from other users on that post? Will this feature pull in mentions of your brand that don’t use an For example messages that contain “Sprout Social” would not be pulled into the inbox (unless you have that Brand Keyword set up) but messages and photos with would. Also, Brand Keywords are specific to Twitter, while and media tags are pulling messages from Instagram. Brand Keywords may only indirectly reference your brand, whereas and media tags are directed at your brand. What is the difference between Instagram Mentions and Brand Keywords?īrand Keywords don’t explicitly you. Profiles connected after May 6th see Instagram Mentions from the date they connected to Sprout plus up to 750 backfilled messages. You can expect to see Instagram Mentions dated or later for profiles connected before May 6th. How far back will I see my Instagram Mentions in my Smart Inbox? If one or more of the filters is turned off, Mentions and Media tags aren't selected. If all of your filters are turned on in the Filter Menu, Media Tags and Mentions are also selected. However, you can click the message timestamp and reply to the message directly from Instagram. Note: You can't reply from the Smart Inbox to messages pulled in by Media Tags due to Instagram API limitations. You now see photos and videos that your profile was tagged in. To view messages containing media tags of your profiles, select Media Tags from the Message Type dropdown. You can access Media Tags in the Smart Inbox on the web or Sprout's mobile app. These messages include any time your profile was tagged in a publicly available photo or video. You can see messages containing media tags of your profile(s) in the Smart Inbox. You now see messages in which your profile was mentioned.
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